Refund Policy
At SIAMO, most of our products are made to order and fulfilled through trusted third-party production partners. That means every item is produced specifically for you after your order is placed.
Because of this, refunds and replacements aren’t automatic — but we do take every issue seriously and handle each situation personally and case by case.
How Refunds & Replacements Work
Refunds and replacements are reviewed individually, based on:
The specific issue
The product ordered
Where and how that product was fulfilled
The policies of the supplier producing your item
Some suppliers allow reprints only, others allow partial or full refunds. We don’t control that — but we advocate for you.
If there’s a legitimate issue, we will work directly with the supplier on your behalf and do everything in our power to get you most of, if not all, of your money back, whenever possible.
​
Issues We Can Review
Please contact us if your item arrives:
Damaged
Defective
Misprinted
Incorrect (wrong item sent)
​
How to Submit a Request
Email us within 7 days of delivery at [your support email] with:
Your order number
Clear photos of the issue
A brief explanation
The faster you reach out, the more options we have with the supplier.
​
What We Typically Cannot Refund
Because items are made to order, we generally cannot offer refunds or exchanges for:
Wrong size ordered
Change of mind / buyer’s remorse
Style or color preferences
Incorrect address entered at checkout
Minor color or print variations caused by screen differences or the printing process
We strongly recommend checking size charts carefully before ordering.
​
Shipping & Delivery Issues
Shipping delays caused by carriers or customs are outside our control.
If an address is entered incorrectly and the package is returned or lost, reshipping costs may apply.
If a package appears lost in transit, contact us immediately and we’ll investigate with the carrier and supplier.
​
Cancellations
Orders are sent into production quickly. Once production begins, cancellations or changes may not be possible.
​
Our Commitment
We’re not a faceless corporation — we’re a small brand that actually reads your emails.
If something goes wrong:
We won’t ignore you
We won’t hide behind policy language
We’ll be honest about what’s possible
And we’ll push for the best outcome we can get
All we ask is that you reach out respectfully and give us the chance to make it right.
Contact
Questions or concerns?
Email us anytime at siamo.apparel@gmail.com